Refund Policy

Last updated: March 23, 2026

1. Refund Eligibility

Refund requests are reviewed on a case-by-case basis. We do not guarantee refunds, but we may consider factors such as the time since purchase, the services delivered, technical issues encountered, and the overall account history.

2. Fees Generally Not Refunded

Unless required by law or stated otherwise in writing, the following are generally non-refundable:

• Charges for services already delivered
• Renewal or recurring fees already earned for the billing period
• One-time setup, implementation, or support fees
• Partial periods of access or partially used credits

3. How to Request a Refund

To request a refund, contact us at contact@okpaid.io and include:

• The email address associated with your account
• The date and amount of the charge
• A clear explanation of the request
• Any supporting documentation that may help us review the issue

4. Processing Time

Refund requests are typically reviewed within 5 to 10 business days. If we approve a refund, we will process it using the original payment method when possible or another method we determine is reasonable.

5. Cancellation

If your organization has a paid plan or paid services with OKPaid, cancellation stops future billing only when allowed by the billing terms that apply to your purchase. Cancellation does not automatically create a refund right.

6. Discretionary Refunds

We reserve the right to:

• Approve or deny any refund request at our sole discretion
• Offer partial refunds instead of full refunds
• Request additional information before processing a refund
• Refuse refund requests in cases of abuse, fraud, or violations of our Terms of Service

7. Changes to This Policy

We may update this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

8. Contact Us

For questions about this Refund Policy or to request a refund, please contact us at contact@okpaid.io.